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Welcome to the Emergency Department

The Emergency Department at the HRSRH St. Joseph's Health Centre (700 Paris Street) provides 24-hour emergency services, 7 days a week.

When you arrive for care: 

Take a number. Every effort will be made to triage (or assess) you within 15 minutes of your arrival.

If your case is urgent, you will be sent directly to one of the treatment rooms in the Emergency Department. A Registration clerk will visit you to get the necessary information to register you in the system.

If your case is of a less urgent nature, you will be asked to return to the waiting area. There you will be registered and sent to the appropriate area for care. If your condition should change while you are waiting, please notify the Triage Nurse.
Questions and Answers

 Why do I have to wait?

The Emergency Department does not operate on a first come, first serve basis. Patients are seen according to the seriousness of their medical problem and critically ill patients are always seen first.

Reasons for Delays

Your treatment in the Emergency Department may take several hours depending on the following:

  • You may require tests.
  • You may have to wait for test results.
  • The emergency physician my need to consult with a specialist

If admission to the hospital is required, a bed will be arranged for you. Because this is an emergency admission and not a scheduled one, a bed may not be immediately available.

Who will I see?

The Emergency Department is staffed at all times by specially trained emergency physicians and nurses. The Emergency Department is also a teaching site for Family Practice and Emergency Medicine Residents.

Don't Forget

To help us better assess your medical history, please remember to always bring a listing of:

  • medications you are currently taking, including all prescription, non-prescription and herbal remedies. Please indicate drug name, dosage and how often you are taking it.
  • all allergies (including any to medication)
  • medical history (ie. heart disease, diabetes, etc.)

If you are bringing a child in, please remember to bring along diapers and your child's favourite toy or activity book.

Academic Health Sciences Centre

The HRSRH is a teaching  hospital, affiliated with the Northern Ontario School of Medicine, Laurentian University, Cambrian College and Collège Boréal. During your visit to the hospital, you will be seen by a team of health care professionals, some of which may be in-training. Individuals in-training will identify themselves to you as learners or medical residents.

Working under the close supervision of hospital staff and attending physicians, they play an important role in the care and treatment of you and your family.

Do not hesitate to ask them any questions about their role in your care. If you have questions or concerns, please consult your physician.

You Have Other Choices

Fortunately, if your problem is less urgent, there are other options available to ensure that you not only save time, but also get the care that you need.

Visit Your Family Doctor

For less urgent problems, your first choice is to call your family doctor. Make sure that you know the office hours and what plans are made for patients when the office is closed. Also, find out what you should do when your doctor is away on vacation. If you have questions about your medications, feel free to talk to your pharmacist or family doctor.

Other Community Options

There are a number of other community options you may wish to consider:

Telehealth Ontario
1-866-797-0000
24/7/365

Lasalle All-Day Walk-In Clinic
560-9422
1813 Lasalle Blvd.
Mon-Fri 7am-10pm & Sat-Sun 9am-9pm 

Northwood Medical Clinic
560-2227 1280
Lasalle Blvd., Suite 102

Four Corners Walk-In Medical Clinic
522-3380 
2009 Long Lake Rd.
Mon-Fri 8am-10pm & Sat-Sun 9am-9pm

Brady Clinic
688-8833
353 Riverside Dr.
Mon-Fri 4-9pm & Sat-Sun 10am-2pm

Val Est Medical Clinic
897-7464 3140-8
Highway 69 North

After-Hours Medical Walk-In Clinic
566-3366
1122 Lasalle Blvd.
Mon- Fri 4-9pm Sat & Sun 11am-3pm

Visitor Policy

  • Patients in the Emergency Department may have one visitor at a time. 
  • Visitors are restricted to immediate family only. 
  • If the visitor leaves the bedside to go to the waiting room, outside the building, etc., he or she must check with the Security Guard, at the Information Booth, before returning to the bedside. 
  • Pediatric patients (under the age of 18) may have two visitors at a time. 
  • The nurse may permit more than one visitor for patients who are critically ill or are palliative care patients. The nurse will deal with special circumstances on an individual basis. 
  • The nurse may choose to ask a visitor to leave for a brief time for clinical assessments, procedures, treatments, or for special circumstances such as incoming multiple trauma patient (s), cardiac arrest, etc.
    Exceptions may apply to the following criteria: 
    • Critically ill patient 
    • Children under age 18 
    • Palliative care 
    • Compassionate reasons 
    • Patient has physical limitations or is cognitively impaired 
    • Language barriers
  • Visitors and patients must remain inside the treatment rooms. Visitors who fail to comply with this directive will be asked to wait in the waiting room.

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