The Patient C.A.R.E. (Compassionate, Accountable, Respectful, Ethical) program works cooperatively with your healthcare team in an effort to enhance your hospital stay and to resolve patient care issues that may occur while you are in hospital.

C.A.R.E. Mission

If you have any questions about your care or treatment, we’ll help you understand.
If you wish to offer compliments about the hospital’s service or staff, we’ll pass it along. 

If you have some needs that you feel have not been met, we’re here to listen.
We try to meet your needs in the best way possible. If you feel you have a problem or concern about your care, please follow these steps:

• Talk to your nurse or physician. If you are still not satisfied, or they are not available, ask to speak to the clinical manager.
• In other areas of the hospital, you may talk to the staff in that department. If no one can assist you, ask to see the supervisor.
• If you still have any questions or concerns, please contact: 

Melanie Hinton, Patient C.A.R.E. Representative
1st floor Administration, South Tower
Telephone: (705) 523-7100, extension 3737

Office Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.